From the moment a customer walks in to the moment they pick up, ClearSale tracks every step. Drag-and-drop pipeline, smart automations, and zero tickets slipping through the cracks.
Every repair lives on a Kanban board. Drag tickets between stages, see exactly what's in progress, and know at a glance what needs attention. No spreadsheets, no sticky notes.
Set rules once and ClearSale handles the rest. Tickets update automatically based on payments, completions, and time.
When a customer pays the full amount, the ticket automatically marks as paid and moves to the next stage. No manual clicking.
When every repair item on a ticket is marked as done, the ticket auto-moves to Quality Check or Ready — whatever you've set.
When all device tests pass, the ticket moves forward. If critical tests fail, it flags the ticket for review.
Tickets sitting too long? ClearSale alerts you. Set escalation rules for aging tickets so nothing gets forgotten.
Every time a ticket moves to a new stage, the customer can be notified automatically. 'Your device is ready for pickup!'
When you select a device, ClearSale suggests the most common repairs for that model — based on what shops actually fix most.
Every ticket has a complete view: customer info, repair items, prices, payment status, notes, device details, and full history. Nothing gets lost.
Built-in test checklists for every device type. Run the tests, and ClearSale assigns a condition grade based on what passes and fails.
Screen, touch, speakers, mic, cameras, buttons, battery, SIM, charging, Face ID
Display, touch, speakers, cameras, buttons, battery, charging, Apple Pencil
Keyboard, trackpad, display, speakers, webcam, battery, ports, WiFi, Bluetooth
Power, display output, audio, storage, RAM, connectivity, controllers, cooling
After testing, ClearSale looks at which tests passed and failed, checks battery health, and automatically assigns a grade. Consistent, reliable, every time.
Take a used device from intake to shelf-ready. Test it, wipe it, fix it, grade it, price it, list it — every step tracked with cost accounting.
Log incoming devices. Track source: purchase, trade-in, marketplace, warranty return, or parts extraction.
Run through test checklists. ClearSale auto-grades based on results and battery health.
Document secure data wipes. Built-in verification forms prove every device was properly wiped.
Fix issues, replace parts, assemble final units. Track labor, parts costs, and materials per device.
Track parts, labor, materials, and other costs. Know your exact margin before you price it.
Once refurbed, list to your inventory, marketplace, or website directly from the refurb screen.
Print labels with grade, specs, and barcodes. Professional-looking labels for your shelves.
Every shop is different. ClearSale lets you customize your repair pipeline, create your own statuses, set up automation rules, and configure everything to match how you actually work.
Create any status you need: Waiting for Parts, Customer Approval, Outsourced — whatever fits.
Add, remove, or reorder stages in your repair pipeline. Match it to your real workflow.
Set triggers: 'When paid, move to Ready.' 'When all items done, move to QC.' You define the rules.
Configure how tickets age and when alerts fire. Set your own SLAs and turnaround targets.